People Ops

Being remote has a ton of benefit but one of the hardest parts about being remote is you lack that physical interaction that physical community that lunch break that quick walk around the building that water cooler moment whatever you want to call it we miss all that in a remote company

You get bigger that gets really really hard and you’re going to start to need some checks and balances because you get lots of accounts and your onboarding clients quickly you usually have to onboard team members quickly employees quickly and in that quickness quality can go down and you can sometimes unfortunately as an

By having people publicly introduce themselves I find that they get much quicker connected to their people their tribe their group within the group just through saying what they’re passionate about what they enjoy where they live they can start meeting up with other local people in their area one of the coolest Parts about

What I found is the most competitive and driven people are quite often also the most committed loyal caring and loving people they just don’t ever get recognize for that side of the humanity and so anniversaries and loyalties and bonuses around tenure those kinds of things are a great way to show top performers

I always ask for the person I’m doing the one-on-one with to send me their Agenda 24 hours before conversely the night before I actually prep out all my notes especially if I know going into the one-on-one it’s going to be a difficult call so I’ll sit in the jacuzzi the bathtub my office

You might hate meetings they do matter though conversely you should cancel any meetings that don’t have agendas and that you’re sitting in that are just useless you should cancel it let everybody know we’re going to reschedule it and we’re going to restart this meeting when we figure out we have more impact for

That would put the emotionally charged things in the one-on-one at the end if you do it in the beginning you’re going to accidentally bring leftover emotion into things that you didn’t actually emotionally care about and you’re going to confuse the other person they’re going to misappropriate your emotional energy to the wrong parts

As the volume of employees goes up the number of difficult conversations being had can often go down because you essentially become a group of employees who have very limited communication with Maybe the owner or the CEO or the c-suite you might be four five six seven layers away from where the bulk of

Remember you always as a manager write your review after the individual you’re reviewing has written their own so that you can essentially do an analysis to figure out like here’s what they think about themselves here’s what I think and what I found is when someone thinks something wildly different than I do about

Having a mock assignment for new hires in other words we have them go through the entire project phase they would do if they got a new customer but internally takes 22 days and they actually do all of the work they would be doing if it was a real account and then we have